Return & Cancellation

At Smart Sellers, we are committed to providing our customers smart gadgets and exceptional customer service. we have a strict No Return Policy

1. No Returns

We do not accept returns or exchanges for any product unless it arrives damaged or defective. Our products undergo rigorous quality checks before shipment to ensure they meet our standards.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team within 2 days of receiving your order. To be eligible for a return, you must provide photographic evidence of the damage or defect. We will assess your request and, if approved, provide instructions for returning the item or a suitable resolution.

3. Non-Refundable Items

Certain items are non-refundable under any circumstances, including but not limited to:

Consumable items (e.g., batteries).

Products damaged due to customer mishandling or misuse.

Products with missing or altered serial numbers.

4. Return Process for Damaged or Defective Products

If your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item. Please ensure the item is returned in its original packaging, along with all accessories and documentation.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed using the original payment method within 15 business days.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions or concerns about our No Return Policy or the return process for damaged or defective products, please contact our Customer Support team at  customercare.chhotapocket@gmail.com